GPS Car Tracker FAQs - All you need to know about our GPS Tracking Solutions.
Q: How Does Your GPS Tracker Works?
A: Our GPS Tracker is made up of GPS, GSM & GPRS components. The GPS component get the accurate position of the device (Longitude and Latitude), the GSM component is responsible for sending location information to you via SMS or Phone Call, as well as receiving SMS commands from you, while the GPRS is responsible for sending real-time location data to our tracking server, which makes it possible to track and control the device using our platforms and mobile apps.
Q: What Makes Close-Guard GPS Tracker Better Thank Others?
A: Our GPS Tracking devices are very compact in design, has in built long-lasting backup battery and operates on an intelligent Firmware. It also has far much more features when compared with other similar products in the market.
Q: How Do I Get a Close-Guard GPS Tracker?
A: Close Guard GPS tracker can be purchased directly from any Close-Guard location, Online Shop, Jumia.com, Konga and any Close-Guard Partner around you.
Q: What Do I Get When I Buy a Close-Guard GPS Tracker?
A: Every Close-Guard Tracker comes with a Free special Data SIM, Installation Kit, 12 Months Free subscription and Free Installation (in many cases)
Q: How Do I Track My Vehicle or Device?
A: You can track your Close-Guard GPS device using SMS, Phone Call, WhatsApp, Mobile App, Web Portal and API
Q: Why Do I Need To Pay For Yearly or Monthly Subscription?
A: A GPS Tracking device needs Airtime to send you SMS as well as Data to connect your device to the internet for real-time tracking and control. When you subscribe to our tracking plan, we tae care of both the Internet and Airtime your GPS Tracer needs to function. Access to our Mobile Apps and Platforms are completely FREE
Q: Can I Use Close-Guard Trackers Without Paying for Monthly/Yearly Subscription?
A: Yes... Absolutely Yes. You can still track your device location and perform other basic operations and command on your device using SMS. You only need to have airtime on the device. You can also add data directly to your device and still enjoy real-time tracking experience
Q: What Happens When My Subscription Ends?
A: When your subscription ends, you will no longer be able to track or control your device from our mobile apps, website or other real-time tracking platform. However, you are still able to use the SMS and Phone Call tracking feature
Q: How Do I Renew My Subscription?
A: To renew your subscription at anytime, simply login to our Self-Care Portal then go to the My Subscription menu to renew or add a subscription on your device.
Q: Will Close-Guard GPS Tracker Interfere With Normal Operation of My Vehicle?
A: Not at all. The advanced technology and expertise behind our design made sure of that. Even if something ever goes wrong, you can simply hit the Reset button from our app or platform to have your device back to factory condition.
Q: How About Product Warrantee?
A: We give 12 months warrantee on all our GPS device, provided the device as installed by a Close-Guard Accredited Installer
Q: How About My Privacy?
Q: How About Support?
A: We take issue of after sales support very seriously. We give life-time support on all our products.